Troubleshooting Video Playback

If you are trying to play a video file in Windows Media Player (or similar program) and have trouble getting both audio and video, you do not have the codecs required to play the file.

To get the codecs:



Troubleshooting Video Encoding

If you are trying to edit an MPEG-4 (mp4) video in Windows Movie Maker, the XP version does not support this format. As a temporary fix, you can convert the video file to AVI using MP4Cam2AVI. A 5 minute video takes about 20 seconds to convert.